Brain Injury Matters is a charity dedicated to supporting people affected by Acquired Brain Injury to rebuild their lives and reach their full potential in the community. All our services aim to promote independence, foster personal development and support people to adapt to life after illness or accident. Our services are delivered by a combination of professional clinicians and staff with specialist knowledge of ABI rehabilitation.
Is of a society where those with brain injury can live a full and meaningful life.
Is to support people affected by Acquired Brain Injury to rebuild their lives and reach their full potential in the community.
Our Values are based on a belief in:
- Rights & Responsibilities – Where everyone is actively involved in creating solutions, encouraged & supported to take responsibility
- Innovation – Where we will not be satisfied with the status quo and continually strive to deliver the best evidence based services and
- Respect for All
Download our strategy document; Our Plan 2013-2016
Registered with the Charity Commission for Northern Ireland (NIC103691)
Children's Service Manager
Dr Marie Goss
Clinical Lead and Neuropsychologist
Fiona Mc Cabe
Chief Executive Officer
Youth and Volunteer Coordinator
Arts and Wellbeing Officer
Lisa Burke (Catherine Quinn - Maternity Cover)
Family First Practitioner
Youth and Adults Service Manager
Associate Psychologist Adult and Youth Services
Meet Our Board of Directors
The Board of Directors have the ultimate responsibility for the strategic development of the organisation.
Mr Gordon Gough
Gordon joined the Board of Brain Injury Matters NI as Chairman in 2017. Gordon is the Chief Executive of Enterprise Northern Ireland (ENI), the membership organisation for the local enterprise agency network in Northern Ireland. Gordon is an MBA graduate from the Open University. He also holds an MSc in Human Resource Management and is a Fellow of the Insitute of Consulting and a past Chairman of the Northern Ireland Branch. Gordon is currently a Governor of Southern Regional College and Chairman of the Education Committee. In addition he is the Chairman of the Cross Border Local Enterprise partnership.
Gordon has particular interest in economic development, enterprise, entrepreneurship and community regeneration. He has worked with hundreds of small businesses and community groups in the Craigavon area where he lives. Gordon has also worked on various small business development projects in the EU, USA and Australia over the past fifteen years.
Mrs Joanna Robinson
Joanna joined the Board of Brain Injury Matters NI in 2017.
Mr Graeme MacLaughlin
Graeme was appointed to the Board of Brain Injury Matters NI in 2017. Graeme is a Relationship Director at Barclays Bank and is responsible for managing and developing a portfolio of large Corporate business clients. Graeme has managed complex financing and investment requirements for some of Northern Ireland’s largest companies across numerous sectors and has significant experience in corporate governance and risk management.
Mr Matthew Fitzpatrick
Mr Matthew Fitzpatrick joined the Board of Brain Injury Matters NI in 2017. Matthew is Head of Litigation at Robert G. Sinclair & Co Limited Solicitors and has a vast range of expertise in litigation servicing clients from large corporate institutions to local businesses and individuals, ensuring that their best interests are protected no matter the size of the case.
Throughout his career, Matthew has represented individuals that have been involved in a range of accidents and has a particular interest in the psychological injuries that are suffered and the treatment that is required.
Matthew is currently dealing with some of the highest value Brain Injury cases in Northern Ireland.
Mr Joe Dunne
Joe is one of the longest serving members of the Board of Brain Injury Matters NI joining in 2009. Joe qualified as a Social Worker and worked as a Senior Manager with the HSCB.
Colette became a member of the finance committee in September 2014 and became Treasurer in June 2015. Colette is a chartered accountant working as a public sector auditor. She has a particular interest in corporate governance and works to strengthen governance in the Northern Ireland public sector. She has also been a member and chairperson of the board of governors of an integrated primary school.
Claire Mc Collum
Claire Mc Collum is Brain Injury Matters first Ambassador. Claire is a freelance broadcast journalist and event host, who’s previous works include UTV News and Sport, BBC NI, Children in Need and BBC Proms in the Park to name but a few. Claire is married with two children and her interests include, travel, cooking, reading and walking.
Brain Injury Matters Complaints Procedure
Your right to complain
Brain Injury Matters welcome all feedback, both positive and negative, as we continually strive to improve our services. If you have had a negative experience of our standard of service and wish to complain we will treat your complaint in a professional, confidential and fair manner.
How do I complain?
It is important to let us know if you are unsatisfied so that we can strive to put things right. Speak to a Project Officer about your concerns and he/she will strive to sort the problem for you. Alternatively, you may wish to speak with the Chief Executive Officer (CEO).
All staff are available to discuss complaints at the Brain Injury Matters Offices. The address and phone number is at the bottom of the complaints procedure. If it is not possible to resolve your complaint with the person you are dealing with, you can address your complaint through the formal process.
Making a formal complaint
There are several ways to make a formal complaint. You can send a letter or email to Brain Injury Matters; the addresses of which are at the bottom of the Complaints Procedure. Complaints can be addressed to the CEO, Fiona Mc Cabe.
Your complaint will be investigated by the CEO; and if the complaint directly involves the CEO it will be investigated by the Board of Directors. If it is upheld, you will receive a full apology and, where appropriate, be given details of any resulting actions taken by Brain Injury Matters.
Brain Injury Matters aim to respond to complaints within one week. However, if the issue is complicated, any delay will be explained and you will be kept informed of progress.
Review of your complaint
If you are not satisfied with the outcome of your complaint, you are entitled to ask for a further review. The review will be conducted under the direction of the Board of Directors on the date of their next meeting; the date of which you will be informed of. You may also ask for your complaint to be looked at by an Independent Adjudicator.
Review by an Adjudicator
Finally, your complaint may go to a person who is entirely seperate from Brain Injury Matters. If you want to progress to this stage, you may contact The Charity Commission Northern Ireland for them to review the complaint independently. Contact details can be found on their website, where there is also a complaint form which can be completed online:
Send your complaint to Brain Injury Matters
5c Stirling House
Castlereagh Business Park
478 Castlereagh Road