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About

Brain Injury Matters is a charity dedicated to supporting people affected by Acquired Brain Injury to rebuild their lives and reach their full potential in the community. All our services aim to promote independence, foster personal development and support people to adapt to life after illness or accident. Our services are delivered by a combination of professional clinicians and staff with specialist knowledge of ABI rehabilitation.

Vision

Is of a society where those with brain injury can live a full and meaningful life.

Our Mission

Is to support people affected by Acquired Brain Injury to rebuild their lives and reach their full potential in the community.

Our Values

Our Values are based on a belief in:

  • Rights & Responsibilities – Where everyone is actively involved in creating solutions, encouraged & supported to take responsibility
  • Innovation – Where we will not be satisfied with the status quo and continually strive to deliver the best evidence based services and
  • Respect for All

Download our strategy document; Our Plan 2013-2016


      


Registered with the Charity Commission for Northern Ireland (NIC103691)

Our Team

Dr Katy Pedlow

Services Coordinator 
katy@braininjurymatters.org.uk

Dr Marie Goss

Clinical Lead and Neuropsychologist
marie@braininjurymatters.org.uk

Fiona Hendren

Office Administrator
fiona@braininjurymatters.org.uk

Fiona Mc Cabe

Chief Executive Officer
fionamcc@braininjurymatters.org.uk

Treasa Rice

Training and Communications Officer
treasa@braininjurymatters.org.uk

Sarah-Jane Montgomery

Wellbeing Programme Coordinator
 sarahjane@braininjurymatters.org.uk

Lisa Burke

Family Practitioner /Associate Psychologist

lisa@braininjurymatters.org.uk

Meg Irwin 

Family Practitioner

meg@braininjurymatters.org.uk


Meet Our Board of Directors

The Board of Directors have the ultimate responsibility for the strategic development of the organisation.

Mr Peter Quinn

Chair

Peter joined the Board of Brain Injury Matters NI as Chairman in 2011. The Fermanagh businessman is a prior president of the GAA, former Chairman of TG4 and the National Social Finance Foundation and a former member of the Parades Commission. He is a qualified accountant and a non executive director in a number of businesses. In addition he runs his own business, PQCS (Peter Quinn Consultancy Services). Peter has personal experience of ABI.

Ms Diane Wilson

Board Member

Diane joined the Board of Brain Injury Matters NI after spending years caring for her father who suffered an ABI in 1999. Diane has worked in the voluntary and community sector for the past 11 years, initially as a Project Manager developing and implementing new services throughout Northern Ireland. Since 2010, Diane has worked as an independent Development and Funding Consultant assisting in a wide range of public departments and charities secure funding, develop services and implement restoration projects.

Diane believes that her professional expertise can assist Brain Injury Matters NI achieve its strategic goals, whilst her personal experience enables her to understand and empathise with the daily challenges and needs our service users and their families.

Mr Steven Golblatt

Board Member

Steven was appointed to the Board of Brain Injury Matters NI in 2010 and chairs the Fundraising Committee. Steven is the Founder and Managing Director of of Leaf Consultancy, the fastest growing ICT Solutions Specialist in Northern Ireland. Steven is also a member of IOD (Institute of Directors).

Ms Briedge Gadd

Board Member

Ms Briedge Gadd CBE, retired from the Probation Board for Northern Ireland in May 2000 after 14 years as its Chief Probation Officer. During her career in the Probation Service, she was an expert advisor on criminal justice practice to the Council of Europe, a founding member of the European conference on Probation and visiting professor at the University of Ulster.

She writes a fortnightly column for the Irish News and was Northern Ireland Chair of the Big Lottery Fund until December 2009. She is involved with a number of voluntary organisations, is a Board member of the Co-operation Ireland and Ireland Chair of The Washington Ireland Programme.

Mr Joe Dunne

Board Member

Joe is one of the longest serving members of the Board of Brain Injury Matters NI joining in 2009. Joe qualified as a Social Worker and worked as a Senior Manager with the HSCB.

Mr Gerry Quinn

Board Member

Gerry joined the Board of Brain Injury Matters in 2013 and is currently the Head of Business (Regional Director) for St James’s Place Wealth Management. Gerry has worked for St James’s Place since they opened for business in Northern Ireland back in 2000.

Gerry is married with 4 grown up children and is a keen sports enthusiast having played both Gaelic football and soccer before moving on to manage and coach in both sports. Gerry’s latest sporting venture is taking up the game of golf.

Sarah Mc Kay

Fundraising Committee Member

Sarah graduated from Queens university in 1998 and joined the contact centre industry where she has worked for the past 16 years.  Sarah has fulfilled a variety of roles and has been part of the leadership team of Concentrix Europe for over 8 years.  Sarah has the responsibility for the delivery of exceptional customer service to Concentrix clients across multiple contact channels and to display creativity and innovation in their working practises.

Martin Lyons

Fundraising Committee Member

Martin joined the Fundraising Committee of Brain Injury Matters NI in November 2014.  In 2011, he founded Information Technology Solutions Company, Zenith Networks Ltd.  Previously, Martin spent ten years in Directors' roles in Belfast based IT back-up company, Hyperoo and, IT outsourcing business, Nitec Solutions.

Martin has been impressed by the wide range of services which are provided locally by this chairty.  Inspired by the work of Brain Injury Matters NI, Martin believes that he can use his business experience to contribute to increasing awareness and support of the charity's vital work.

Colette Kane

Treasurer

Colette became a member of the finance committee in September 2014 and became Treasurer in June 2015.  Colette is a chartered accountant working as a public sector auditor.  She has a particular interest in corporate governance and works to strengthen governance in the Northern Ireland public sector.  She has also been a member and chairperson of the board of governors of an integrated primary school and is currently a member of the audit committee of

Paul Brown

Board Member 

Paul became a member of the Board of Directors in June 2015.  Paul is a management accountant and is currently working as Finance Director for BDO (BDO LLP is an award winning UK member firm of BDO International, the world's fifth largest accountancy network). 

Claire Mc Collum

Ambassador

Claire Mc Collum is Brain Injury Matters first Ambassador. Claire is a freelance broadcast journalist and event host, who’s previous works include UTV News and Sport, BBC NI, Children in Need and BBC Proms in the Park to name but a few. Claire is married with two children and her interests include, travel, cooking, reading and walking.

Chris Henry

Ambassador

Chris Henry is an Irish rugby union footballer. He plays for Ulster and Ballymena Rugby Club. He was educated at the Wallace High School in Lisburn before going to Queen's University Belfast. 

In November 2014, Chris suffered a temporary blockage of a small blood vessel in his brain before Ireland were due to play South Africa in the end of year international series.

Brain Injury Matters Complaints Procedure

Your right to complain

Brain Injury Matters welcome all feedback, both positive and negative, as we continually strive to improve our services.  If you have had a negative experience of our standard of service and wish to complain we will treat your complaint in a professional, confidential and fair manner.

How do I complain?

It is important to let us know if you are unsatisfied so that we can strive to put things right.  Speak to a Project Officer about your concerns and he/she will strive to sort the problem for you.  Alternatively, you may wish to speak with the Chief Executive Officer (CEO).
All staff are available to discuss complaints at the Brain Injury Matters Offices.  The address and phone number is at the bottom of the complaints procedure.  If it is not possible to resolve your complaint with the person you are dealing with, you can address your complaint through the formal process.

Making a formal complaint

There are several ways to make a formal complaint.  You can send a letter or email to Brain Injury Matters; the addresses of which are at the bottom of the Complaints Procedure.  Complaints can be addressed to the CEO, Fiona Mc Cabe.

Your complaint will be investigated by the CEO; and if the complaint directly involves the CEO it will be investigated by the Board of Directors.  If it is upheld, you will receive a full apology and, where appropriate, be given details of any resulting actions taken by Brain Injury Matters.

Brain Injury Matters aim to respond to complaints within one week.  However, if the issue is complicated, any delay will be explained and you will be kept informed of progress.

Review of your complaint

If you are not satisfied with the outcome of your complaint, you are entitled to ask for a further review.  The review will be conducted under the direction of the Board of Directors on the date of their next meeting; the date of which you will be informed of.  You may also ask for your complaint to be looked at by an Independent Adjudicator.

Review by an Adjudicator

Finally, your complaint may go to a person who is entirely seperate from Brain Injury Matters.  If you want to progress to this stage, you may contact The Charity Commission Northern Ireland for them to review the complaint independently.  Contact details can be found on their website, where there is also a complaint form which can be completed online:

http://www.charitycommissionni.org.uk

Send your complaint to Brain Injury Matters

Address:

5c Stirling House

Castlereagh Business Park

478 Castlereagh Road

Belfast

BT5 6BQ

Telephone:

02890705215

Email:

info@braininjurymatters.org.uk